ITIL® is a critical framework of best practices for delivering IT services. It helps businesses manage risk, strengthen customer relationships, establish cost-effective practices and build a stable IT environment that allows for growth, scale and change. Though ITIL’s processes, procedures, tasks, and checklists a baseline can be established from which to move forward, while at the same time demonstrating compliance and competency.
Benefits of ITIL!
By employing ITIL’s IT service management best practices, organizations have been proven to increase productivity, optimize costs and improve customer experience. Adopting and adapting ITIL according to each organization’s specific requirements enables service providers to:
- Support business outcomes
- Enable business change
- Optimize customer experience
- Manage risk in line with business needs
- Show value for money
- Continually improve
I got a lot out of the real world scenarios presented in class. Brian