FAQs

ENO Institute provides discounts for some companies under certain circumstances. We do offer special promotions that might apply. Visit our Promotions page for general offers or call 1-888-742-3214 for information about discounts that your company may be eligible to receive.

Classroom/Instructor-Led Training: Allows you to physically come to a training center and attend training in the most traditional sense.

Virtual/Instructor-Led Online: Receive all of the advantages of classroom training, but without the travel. You will have access to hands-on labs, voice, and video to interact with the instructor and an electronic whiteboard for instructor notes. We use Cisco’s WebEx product as our virtual platform.

Onsite Instructor-led: Receive standard and customized training that is delivered exclusively to employees of your company. It can be delivered at your business location, a facility near your business, via ILO, or via our Flex Classroom technology depending on your needs and the course being delivered.

Online: Click on the location of the course you wish to take and fill in the online form. You will be contacted for payment details.

Telephone: Call our representatives at 1-888-742-3214

Email: Send an email to enrollment@enoinstitute.com and we will contact you to assist you with your enrollment.

CREDIT CARDS

We accept Visa, MasterCard, American Express, Diners Club, Discover and U.S. government credit cards. Terms and conditions apply. 

PURCHASE ORDERS AND CHECKS

Organizations can use written authorizations with service delivery terms, pricing and conditions to buy any of the training available in our broad IT and business training portfolio. Once we deliver an invoice, checks can be used as payment. Checks can also be used for our prepay programs such as the Freedom Super Saver.

TRAINING VOUCHERS AND CREDITS

Redeem your class hours or credits pre-purchased through one of our hardware, software or networking partners for our award-winning training.

SMARTPAY 503G

Now over 100 of our most popular courses are priced below your $2,500 Government Smart Pay credit card threshold! Any course regularly priced between $2,595 and $3,295 can now be purchased for only $2,495. View our course catalog

If you would like to cancel your registration, please send in a request via e-mail to enrollment@enoinstitute.com or faxed in writing to 540-720-9664. For more information,

PUBLIC COURSES

All requests to cancel a registration must be in writing via e-mail to enrollment@enoinstitute.com or faxed to us at 540-720-9664. You may cancel fifteen (15) or more calendar days from the start of the class with no penalty. If payment was made and a cancellation request is received within 15 calendar days of the start of the class, you will receive a credit that can be used to reschedule to the same, equal, or lesser valued course. You are allowed a total of 2 late cancellations or late reschedules. After a second late cancellation or reschedule, the entire original course fee will be forfeited and an additional course fee will be required for new registration.

Any credit you might accrue is only valid for one year from the date of the initial cancellation or rescheduling.

ENO Institute, or one of its Partners, reserves the right to cancel a course for any reason more than 14 days before the start of the class. Liability is limited to the registration fee only.

PRIVATE CLASSES

All requests to cancel an ENO Institute-delivered, private class reservation must be made via e-mail to your ENO Institute Account Manager. You may cancel or reschedule more than ten (10) business days from the start of the class with no penalty.

If a request to cancel an ENO Institute-delivered, a private class is received within 10 business days, inclusive of the class start date, you are subject to cancellation fees equal to 50% of the course price plus the lab cancellation fee. If you cancel within five (5) business days, inclusive of the class start date, you are responsible for 100% of the course fee.

Students may reschedule a registration up to 14 business days before the scheduled start date without penalty. Rescheduling will be defined as transferring the registration to the same course on a different date or transferring to another course of equal or lesser value up to 6 months from the original course start date.

For Partner delivered courses, if a student reschedules fewer than 14 business days before the class, the entire original course fee may be forfeited. An additional course fee may be required for the new registration.

Classroom courses are held from 8:30 a.m. to 5:00 p.m. local time and virtual courses are held from 9:00 a.m. to 5:00 p.m. (the time zone is identified at enrollment time). Your confirmation letter will have your specific class time listed. Some courses may have longer days (e.g.: Boot Camps). The longer hours are identified in the course description and will be communicated via your confirmation email.

Most courses now offer eKits with the exception of ENCWE, WMUAPI, IAUWS and SAEXS. Hard copy materials are available for some courses upon request.

Student substitutions are permitted prior to the start of the class. All substitutions must be submitted in writing to enrollment@enoinstitute.com or faxed to us prior to the start of class.

Failure to attend without prior written notice to the start date of the course will be considered a “no show” and will result in forfeiture of the full course price including NetApp courses paid for with NetApp Training Units. Under these conditions, ENO Institute, at its own discretion may allow you to re-sit another session of the same or lower-priced course.

ENO Institute has a published list of sessions marked as “Guaranteed to Run” that appear on scheduled course listings as well as denoted throughout the ENO Institute website. ENO Institute reserves the right to remove a session from the “Guaranteed to Run” list if it is currently more than 30 days from the course start date. If one of the classes denoted as “Guaranteed to Run” is still listed on our schedule less than 30 days prior to the start date, the class will not be canceled.

ENO Institute reserves the right however, to change the schedule of a guaranteed class if prevented from delivering the class by causes beyond our control such as but not limited to: labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or services or Acts of God. If ENO Institute is forced to change the schedule, ENO Institute will reschedule the class to run within a reasonable period of time.