BSS/OSS Training

Commitment 3 Days, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Delivery Options Instructor-Led Onsite, Online, and Classroom Live


BSS/OSS Training course introduces the fundamentals of Business Support Systems (BSS) and Operation Support Systems (OSS), the information technology infrastructure that gives carriers and service providers the ability to create, deploy, manage, and maintains network-based services and applications. This BSS/OSS Training course covers the details of BSS/OSS for current and next-generation applications, services, and networks.

Recent developments in fiber optics, OTN, telecom engineering, operations, IPv6, IPTV, cloud computing, LTE, IMS, VoLTE, CAMEL, PCRF, and Diameter protocol, are discussed to help the attendees to improve their technical knowledge.

  • 3 days of BSS/OSS Training with an expert instructor
  • BSS/OSS Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee



Upon completion of this BSS/OSS Training course, the participants will:

  • Understand what OSS and BSS are
  • Explore OSS/BSS requirements for service providers and products
  • Understand what different solutions can be used to enable service providers to maximize their profit, minimize their costs, and create and manage their services and networks smoothly, and the benefits and limitations of each solution.
  • Understand what automated and optimized end-to-end telco processes look like and how they could be implemented
  • We can adapt this BSS/OSS Training course to your group’s background and work requirements at little to no added cost.
  • If you are familiar with some aspects of this training course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the BSS/OSS Training around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the BSS/OSS Training course in a manner understandable to lay audiences.

The target audience for this BSS/OSS course:

  • BSS/OSS course is designed to provide a general overview for strategic or technical managers, consultants, communications professionals, software engineers, system engineers, network professionals, marketing and sales professional, IT professionals, and others who plan on using, evaluating or working with OSS (Operations Support Systems) and BSS (Business Support Systems).

The knowledge and skills that a learner must have before attending this BSS/OSS Training course are:

  • No formal course prerequisites


BSS/OSS Executive Summary
  • Operation Support Systems (OSS)
  • Business Support Systems (BSS)
  • Teleco vs. Enterprise
  • Telco vs. Cable/MSO
  • Wireless SPs
  • Current BSS/OSS Issues
  • Legacy BSS/OSS Environment
  • Next Generation BSS/OSS Market
  • Next Generation BSS/OSS Architecture and Requirements
  • Next Generation BSS/OSS Design
  • Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
  • BSS/OSS Integration
  • Middleware and EAI
  • Advanced Client-Server BSS/OSS Design Alternatives
  • BSS/OSS and Interconnection Issues
  • Overview of TOM, eTOM, and NGOSS
  • Optimizing End-to-End BSS/OSS Strategies
  • Impact of new technologies and services on BSS/OSS
  • Business and Enterprise Management
  • Service Creation and Delivery
  • Customer Care Management
  • Network Management
  • Processes and Business Logic
  • OSS/BSS Framework Components
  • Service Orders
  • Billing Mediation
  • Rating
  • Billing
  • Network Operations Support
  • Engineering and Planning
  • Network Planning & Development
  • Service and Network Provisioning
  • Workflow Management
  • Inventory Management
  • Trouble/Repair Management
  • Network Management
  • Network Maintenance & Restoration
  • Network Data Management
  • Data is Key
BSS/OSS Functional Characteristics
  • NGOSS and eTOM
  • OSS Functional Characteristics and Components
  • OAM&P Requirements
  • Configuration Management
  • Fault Management
  • Performance Management
  • Accounting Management
  • Security Management
  • New BSS/OSS Requirements Supporting Next-Generation Networks
Applications and Typical Implementations
  • Billing
  • Customer care
  • Provisioning
  • Marketing and Sales Support
  • Workforce Management
  • Network Management
  • Inbound Web-Based Gateways
  • Outbound Gateways
  • Interconnection
  • Fraud Detection and Security
  • Churn Management
  • Emerging Technologies
BSS/OSS Training – Impact of New and Advanced Services
  • DSL Services
  • IP based Services
  • VoIP
  • IP VPNs
  • Broadband
  • Data Services
  • Storage on Demand
  • Videoconferencing
  • MPLS VPN  Services
  • Service Level Agreements (SLAs)
  • Customer Self Provisioning
  • Real-Time Access to Customer Data/Accounts
  • Flow-Through Provisioning
BSS/OSS Training – Software Technology Trends
  • BSS/OSS Implementation Alternatives
  • Object-Oriented Programming Technologies
  • New Management Platforms and Middleware
  • Software Development Processes
  • Next Generation Expert Systems
  • Data Warehousing
  • Enterprise Application Integration (EIA)
  • BSS/OSS Infrastructure of Telcos and Enterprises
  • BSS/OSS market trends
  • Vital competitive elements for converged services
  • Telcos and enterprises need new business systems to support the proliferation of services they will offer
  • Convergence of telephony and broadband
  • Competitive and converged marketplace
  • Open-Billing solutions
  • How to evaluate a potential BSS for converged services
BSS/OSS Interconnection and Integration
  • Industry Approach
  • Service Providers Profile
  • Vendors Profile
  • Open Interfaces
  • Integration of Business and Systems Context
  • Business Process Optimization
  • Automation
  • Workflow Enabled Management Application Integration
  • Workflow Standardization
  • Building Integrated OSS Infrastructure
  • Integrated Platforms
  • Business Agreements
  • Information Agreements
  • Catalyst Projects
  • Implementing Workflow
  • Interconnection Gateways
  • BSS/OSS product solutions and vendors
  • Immediate and future needs
BSS/OSS Processes
  • Service Fulfillment
  • Provisioning and Activation
  • Flow-through Provisioning
  • OSS Interconnection
  • Engineering and Operations
  • Requirements for Creating and Managing the Network
  • Planning and Engineering
  • Inventory
  • Network Design and Provisioning
  • Network Monitoring and Maintenance
  • Network Data Mediation
  • Requirements for Managing the Service Offerings
  • Service Planning and Development
  • Service Provisioning
  • QoS Management
  • Usage Rating
  • Tariffing
  • Billing and Formatting
  • CRM
  • Managing customer relationships
  • Self-service shopping, provisioning, account maintenance, trouble reporting, and billing applications.
  • Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming, and others
  • Customer’s ability to create and maintain customized service offerings
  • Fraud
  • Churn Management
Creating and Managing the Next Generation Services and the Networks
  • Planning and Engineering
  • QoS
  • Inventory
  • Network Design and Provisioning
  • Network Monitoring and Maintenance
  • Network Data Mediation
  • Managing the Service Offerings
  • Service Planning and Development
  • Service Provisioning
  • Service Quality Management
  • Usage Rating
  • CRM
  • Creating and managing the network
  • Managing the service offerings
  • Managing customer relationships
  • Designs on OSS Integration
  • Incumbent concerns
  • Integrate now, benefit later
Process Modeling Approach
  • Operations Processes
  • Fulfillment (F) Processes
  • Assurance (A) Processes
  • Billing (B) Processes
  • Operations Support & Readiness (OSR) Processes
  • Strategy, Infrastructure, and Product Processes
  • Enterprise Management Processes
  • The business SP Enterprise
  • eBusiness Environment
  • eBusiness Strategy and Service Provider Business Models
  • eBusiness Processes for Service Providers
  • Business Process Frameworks
BSS/OSS Vendors
  • Software Development Toolkit Providers
  • Solution Providers
  • Independent Software Vendors
  • Market Position
  • Products Offering
  • Standards Compliance
  • Strategy
  • Strengths
  • Weaknesses
  • Assessments
BSS/OSS TrainingBSS/OSS Training Course Wrap-Up