eTOM and SID Training

Commitment 4 Day, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Delivery Options Instructor-Led Onsite, Online, and Classroom Live


This eTOM and SID Training Workshop course builds on the two prerequisite courses to provide the participants with hands-on knowledge of the use of these two frameworks. This is achieved by leveraging real-life case studies representative of the organizations the instructor has had the opportunity to work with. You will go away with a good understanding of how these frameworks can be employed within your organization

  • 4 days of eTOM and SID Training with an expert instructor
  • eTOM and SID Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee



Upon completion of this eTOM and SID Training course, the participants will:

  • Utilize eTOM in your company
  • Extend the framework
  • Start an eTOM-based project
  • Map enterprise processes onto eTOM
  • Refine eTOM
  • Build a new framework based on eTOM
  • Build a SID-based common vocabulary
  • Rationalize your development activities
  • Optimize your RFx documents
  • Optimize your specifications
  • Leverage eTOM and SID together for a better understanding of your processes and exchanges
  • Let us know your organization’s reasons for studying eTOM and SID so we can customize the course to your specific needs. Reasonable customization is available at no added cost.
  • If you are familiar with some aspects of this training course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the eTOM and SID around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the eTOM and SID course in a manner understandable to lay audiences.

The target audience for this training course:

  • IT and telecommunications professionals and managers who want to familiarize themselves with the TM Forum Frameworx methodology and learn what eTOM and SID Frameworks have to offer to their organization. The course will be of particular interest to OSS/BSS professionals such as solution architects, analysts, modelers, and integrators.

The knowledge and skills that a learner must have before attending this eTOM and SID Training course are:


Review of the Solution Frameworks
  • Goals of the Solution Frameworks
  • The Four Frameworks
    • Business Process Framework
    • Information Framework
    • Application Framework
    • Integration Framework
  • Relations between These frameworks
    • eTOM-SID
    • eTOM-SID-TAM
  • BPM Lifecycle
eTOM and SID Training – Getting Started with eTOM
  • How to Use eTOM?
    • Capturing Requirements
    • Process Design
    • Activity Based Management
    • Organization Audit
    • Architecture Validation
    • RFx Design
  • Extending the Framework
    • Mapping Processes-People
    • Decomposition Guidelines
    • User Guidelines GB921U
    • Annotation to eTOM Business Processes
    • Examples of Extensions
    • Use Cases
How to Start a Mission with the Frameworks?
  • Implementation Plan
  • Sort the Objectives
    • Immediate
    • Short Term
    • Long Term
  • Mapping Current Processes onto eTOM Classification
    • How to Proceed
    • The Mapping Team
    • Adapt eTOM, Not Impose
      • Corresponding Processes (eTOM<->Enterprise Model)
      • Missing Processes (either in eTOM or in Enterprise Model)
      • Translation Spreadsheet
  • eTOM and SID Training – Refining eTOM
    • The Limits of eTOM
    • Decomposition Levels
    • What is a Framework Process?
    • General Decomposition Guidelines
      • No Replication
      • Naming Convention
      • Cross-Layer Translation
      • Avoid Composite Process Names
    • Consistency
      • Goals
      • Input/Output
      • Activities
    • Maintain eTOM-SID Association Rules
      • Created Instances in the Same Layer
      • L2 processes Manage ABE
      • L3+ Processes Manage Lifecycle States of Entities
    • Lifecycle Decomposition
      • Typical Processes
      • How Many Processes per Level of Decomposition?
      • Lifecycle Patterns
    • Semantic Analysis
      • Analyze L3 Descriptions to Find L4 Processes
      • Example: Track and Manage Customer Problems
        • L3 Decomposition
        • L4 Process Description Examples
    • How to Address Specific Business Scenarios?
      • Process Flows
      • Developing Process Flows
      • Examples
  • Building a New Framework for Your Business
    • Use eTOM as a Baseline
    • Keep Guidelines
    • What to Keep or Discard
      • Level 0 Processes
      • Level 1 Processes
      • Level 2 Processes
      • Level 3 Processes
      • Level 4+ Processes
    • Using a Process Modeling Tool
      • Requirements
      • Examples
eTOM and SID Training – Real-Life Case Studies
  • Development of Application
    • Scoping
    • eTOM Business Processes as a Checklist
    • Requirements Collection
    • Use Cases
    • Case Study
  • Organization Audit
    • Scoping
    • eTOM and SID Training – RACI Analysis
      • Gap Analysis
      • Overlap Analysis
    • Synthesis
      • Isolate Root Causes
      • Propose Solutions
        • New Organization
        • Additional Objectives
        • Job Description Framework
    • Telecom Expense Management RFP
      • What is TEM?
      • Gartner Definition
      • Mapping Gartner Definition onto eTOM
      • Scoping
      • Collecting eTOM-Based Requirements
      • Writing Functional Needs
SID: Review of the Information Framework
  • Issues Addressed by SID
  • SID Description
    • Business View
    • System View
    • Information Model vs. Data Model
  • Benefits
  • Who Can Use SID?
  • Documentation Structure
  • Relationships between These Frameworks
    • SID to eTOM Mapping
      • Primary and Secondary Level 2 Processes
      • C.R.U.D. Relationship
    • BPM Lifecycle
Main Uses for the Information Framework
  • Common Terminology
  • Internally
  • Externally
  • Rationalize Developments
  • Standard Interfaces
  • Support RFP Data Specifications
Framework Compliance/Conformance
  • No Frameworx Compliance Criteria
  • Only SID Levels of Compatibility …and API Tests
  • eTOM Conformance
SID and OSS/J CBE entities
  • OSS/J APIs
  • Issue Raised by the Inventory Management API
  • SID Model as an Answer
  • OSS/J Core Business Entities and SID
eTOM and SID Training – Real Case Studies
  • TEM Common Terminology
  • Global TEM Entities
  • Regional Enterprise Entities
  • Standard SID Entities
  • Mapping Tables
  • Use for Requirement Collection
  • Development of Application
  • Requirements Collection
  • Complementing Business Process Approach
  • Data Entities Involved in Processes/Use cases
  • System Data specifications
  • Integration Starts with Common Entities
  • Multiple Applications Can Share Common Entities
  • Customer
  • Party/Party Role
  • Product Offering
  • Product Specification
  • Product
  • Service
Adapt SID, Not Impose!
  • Location, Address…
  • Prune the Tree!
  • Simplify! Example: Service Resource
  • Keep Guidelines a rather than Pure Model
eTOM and SID TrainingeTOM and SID Training Course Wrap-Up


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