Frameworx and etom Training

Commitment 1 Day, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Delivery Options Instructor-Led Onsite, Online, and Classroom Live


This Frameworx and etom Training course provides an introduction to the TM Forum Frameworx; the Business Process Framework, eTOM; the Information Framework, SID; the Application Framework, TAM; and the Integration Framework. We will focus on the Business Process Framework, eTOM, and employ realistic case studies to illustrate its usage by telecom operators, solution vendors, and integrators.

  • 1 day of Frameworx and etom Training with an expert instructor
  • Frameworx and etom Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee



Upon completion of this Frameworx and etom Training course, the participants will:

  • Define the role and principal activities of the TeleManagement Forum (TMF)
  • Explain how the TMF activities fit in within the work performed by other international forums
  • Identify all of the components of the TM Forum Frameworx and the relationships between them
  • Describe the BPM lifecycle
  • Elaborate on the basic concepts of the Business Process Framework, a.k.a. eTOM
  • Apply TM Forum Frameworx and eTOM in your company (use cases)
  • We can adapt this Frameworx and etom course to your group’s background and work requirements at little to no added cost.
  • If you are familiar with some aspects of this training course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the Frameworx and etom around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Frameworx and etom course in a manner understandable to lay audiences.

The target audience for this training course:

  • IT and telecommunications professionals and managers who want to get acquainted with the TM Forum Frameworx and especially the Business Process framework, also known as eTOM. It will be of particular interest to OSS/BSS professionals such as solution architects, analysts, modelers, and integrators

The knowledge and skills that a learner must have before attending this Frameworx and etom Training course are:

  • General knowledge of business process modeling can help but is not mandatory.


Introduction to Tele Management Forum
    • What is the TM Forum?
    • History
    • How can it benefit you?
    • Relationships with other industry groups and standardization organizations
TM Forum Frameworx
    • Objectives of the Frameworx program
    • What Frameworx brings to the industry
    • What Frameworx brings to you
    • Introduction to the four Frameworks
      • Business Process Framework: eTOM
        • Issues addressed by eTOM
        • eTOM description
        • Benefits
        • Who can use eTOM?
        • Documentation structure
      • Information Framework: SID
        • Issues addressed by SID
        • SID description
          • Business View
          • System View
          • SID Domains
          • Information Model vs. Data Model
        • Benefits
        • Who can use SID?
        • Documentation structure
      • Application Framework: TAM
        • Issues addressed by TAM
        • TAM description
        • Benefits
        • Who can use TAM?
        • Documentation structure
      • Integration Framework
        • Issues addressed by the Integration Framework
        • Description
        • Benefits
        • Who can use the Integration Framework?
        • Documentation structure
    • Relationships between these Frameworks
      • SID to eTOM mapping
        • Primary and Secondary Level 2 Processes
        • C.R.U.D. relationship
      • Frameworx lifecycle
eTOM Concepts and Principles
    • eTOM key concepts:
      • Market/sales, Product, and Customer
      • Service
      • Resource
      • Supplier/partner
      • Enterprise
    • Product vs. Service
    • Level 0 Process Areas:
      • S.I.P.
      • Operations
      • Enterprise Management
    • Level 1 Business Processes
    • Level 2 Core Business Processes
    • Some Level 3 Business Processes
    • Process Flows
      • Description
      • Examples
      • Documentation
    • Relationship with other Industry Models
      • eTOM as an ITU-T standard
      • eTOM GB921 and ITU-T M.3050
      • eTOM and ITU-T TMN layers
      • eTOM and ITU-T TMN FCAPS functional areas
      • ITIL
        • Description
        • ITIL and eTOM mapping
        • GB921V
        • TR143
Getting Started with eTOM
    • How to use eTOM?
      • Capturing requirements
      • Process design
      • Activity-based management
      • Organization audit
      • Architecture validation
      • RFx design
    • Extending the framework
      • Mapping processes-people
      • Decomposition guidelines
      • User guidelines GB921U
      • Annotation to eTOM Business Processes
      • Examples of extensions
      • Use cases
Framework Compliance/Conformance
    • No Frameworx compliance criteria
    • Only SID levels of compatibility…
    • …and API tests
    • eTOM conformance
Frameworx and etom TrainingFrameworx and etom Training Course Wrap-Up