Root Cause Analysis Training for Non-Engineers

Commitment 2 Days, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Delivery Options Instructor-Led Onsite, Online, and Classroom Live


Root Cause Analysis Training for Non-Engineers discusses the concepts behind root cause analysis methodology. Also, this hands-on seminar will teach you the methods and tools involved in root cause analysis. Since this training course is designed for individuals with no engineering background, the statistical and mathematical methods are developed accordingly. Root cause analysis training for non-engineers focuses on the non-industrial, non-engineering applications of root cause analysis such as health care, lab quality, business process, sales, marketing, etc.

Root cause analysis is the process of defining the problem, identifying the underlying causal factors, collecting data, analyzing the collected data, recommending solutions, selecting the best solution, implementing the solution, and monitoring the effect of the implemented solution on the system to evaluate if it was effective.

  • 2 days of Root Cause Analysis Training for Non-Engineers with an expert instructor
  • Root Cause Analysis for Non-Engineers Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee



Upon completing this training course, learners will be able to meet these objectives:

  • Evaluate the symptoms to identify the real problem
  • Define the problem statement clear and with sufficient detail
  • Apply proper tools to collect data
  • Generate ideas about all potential root causes of the problem
  • Eliminate the root causes logically and based on the collected data until the most important cause is determined
  • Analyze the collected data
  • Generate ideas about possible solutions
  • Express the advantages and disadvantages of each solution
  • Select the best solution
  • Implement the solution confidently
  • Follow up on the implemented solution to ensure that’s the right solution
  • Develop an action plan
  • Develop a preventive plan in order to avoid the problems from happening again in future
  • We can adapt this training course to your group’s background and work requirements at little to no added cost.
  • If you are familiar with some aspects of this training course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the training around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the training course in a manner understandable to lay audiences.

The target audience for this Root Cause Analysis Training for Non-Engineers course:

  • This course is aimed at Managers, Project Managers, and anyone new to Root Cause Analysis

The knowledge and skills that a learner must have before attending this Root Cause Analysis Training for Non-Engineers course are:

  • None


Overview of Root Cause Analysis
  • Definition of root cause
  • Definition of root cause analysis
  • Some brief background on root cause analysis
  • Purpose of root cause analysis
  • The logic behind root cause analysis
  • Why do we need root cause analysis
  • Non-engineering fields of applications
  • Advantages of root cause analysis
  • Root cause analysis limitations and barriers
First Step: Learning How to Solve the Problem in Action?
  • Define a problem statement, clear with no ambiguity.
  • Identify the right problem.
  • Components of problem identifying
    • Defect Creation
    • Physics of Failure
    • Human Factors
    • Life Cycle Gaps
    • Hidden Failures
  • Why does prioritizing matter and how to do it?
  • Methods of problem-solving
  • Identifying potential causes
  • Measuring the effect of each cause
  • Discovering the roots of the problem
  • Going proactive
  • Understanding the problems deeply and thoroughly
    • Comprehend the problem
    • Utilizing flowcharts
    • Developing checklists
    • Creating performance matrices
Exploring the Causes, All of Them
  • How to ensure all the causes are considered?
  • How to decide which causes are crucial?
  • Fault tree analysis methods
  • Utilizing the fishbone diagrams to generate causes
  • Brainstorming the causes
Gathering All the Relevant Information and Evaluate Them
  • Methods to gather data
  • Taking advantage of the already existing data
  • Perform samplings
  • How the population is different from sampling?
  • Preparing Check sheets
  • Using surveys
  • Problem cause data collection checklist
How to Evaluate the Collected Data?
  • How does data analysis work?
  • What are the tools you can use to assess the data?
    • Run charts
    • Histograms
    • Pareto diagram
    • Modified scatter diagram
    • Pivot tables
    • Affinity diagrams
    • Relationship diagrams
  • Integrated data analysis tools
How to Deal with the Human-Based Errors?
  • A different analysis of incident/accident
  • Causes and solutions to these errors
More to Do with Data
  • The 3D variables
  • Specifying the major factors
  • Data comparisons approaches
Brief Introduction to Statistics
  • t, F, and ANOVA tests
  • Excel the statistics
  • Chi-square for count data
Management Impact on Root Cause Analysis
  • How do phycological biases impact the system?
  • The Workplace environment
  • What are the characteristics of supportive manners and why do they matter?
Executing the Chosen Solutions
  • Getting ready to execute the decided solutions
  • Establishing an action plan to execute the changes/modifications
  • Employing tree diagrams
  • Accepting the changes and preparing to implement them
  • Applying force-field analysis
Hands-On Workshop Sample
  • Practice what you learned on an organizational project
  • Define the problem statement/describe the incident
  • Outline the process
  • Identify the right problem
  • Investigate the potential causes by using the tools taught in the class
  • Collect data
  • Use check sheets
  • Create sample surveys or interviews
  • Analyze the data
  • Come up with a list of solutions
  • Select/eliminate solutions until you have a final solution
  • Develop an action plan based on your recommended solution
  • Develop a preventive plan
Root Cause Analysis Training for Non-EngineersRoot Cause Analysis Training for Non-Engineers Course Wrap-Up


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