SID Training Overview

Commitment 1 Day, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Delivery Options Instructor-Led Onsite, Online, and Classroom Live


Building on the foundation laid by our Frameworx-eTOM overview, this SID Training Overview course will provide you with an enhanced understanding of the Information Framework, a.k.a. SID, its Business Entities, and how they can be extended to meet the needs of your organization. You will go away having acquired a solid understanding of how SID could be used to advantage by your organization.

  • 1 day of SID Training Overview with an expert instructor
  • SID Overview Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee



Upon completion of this course, the participants will:

  • Understand the relationship between SID and eTOM
  • Understand the main business entities of SID
  • Navigate easily through the SID model using patterns
  • Navigate easily through the SID documentation
  • Extend the SID framework to suit your requirements
  • Employ the SID model in your company
  • Let us know your reason for studying Frameworx and SID so we can customize the course to your specific needs. Reasonable customization is offered at no added cost.
  • If you are familiar with some aspects of this SID Overview course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the SID Training Overview around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the SID Overview course in a manner understandable to lay audiences.

The target audience for this training course:

  • IT and telecommunications professionals and managers who want to get acquainted with TM Forum’s Frameworx methodology with a particular focus on the Information framework, also known as SID.  The course will be of special interest to OSS/BSS professionals such as solution architects, analysts, modelers, and integrators.

The knowledge and skills that a learner must have before attending this training course are:

You should also possess some general knowledge of the Unified Modeling Language (UML) or at least of Object Modeling.


The Solution Frameworks and SID
  • The objectives of the Solution Frameworks
  • How SID can help achieve these objectives
Description of the Information Framework
  • Issues addressed by SID
  • SID description
  • Business view
  • System view
  • Information Model vs. Data Model
  • Benefits
  • Who can use SID?
  • Documentation structure
  • Relationships between these Frameworks
    • SID to eTOM mapping
      • Primary and Secondary Level 2 Processes
      • C.R.U.D.  relationship
    • Frameworx lifecycle
SID Training Overview – SID Concepts and Principles
  • SID domains
    • Market/sales
    • Product
    • Customer
    • Service
    • Resource
    • Supplier/partner
    • Enterprise
    • Common Business
  • Built-in extensibility
  • A review of UML
    • UML introduction
    • UML Class Diagrams
    • UML classes
    • UML attributes and operations
    • UML associations
    • UML aggregations vs. compositions
    • UML subclasses
  • Understanding SID through its modeling patterns
    • EntitySpecification/Entity
      • ServiceSpecification/Service
      • product specification/ProductOffering/Product
      • ResourceSpecification/Resource
    • Composite/atomic
      • product specification
      • product offering
      • ProductOfferingPrice
      • Product
      • SID Training Overview – Service Specification
    • Role/entity
      • Party/PartyRoles
      • Customer
      • Product
      • Service
      • Resource
    • Business interaction
      • Business Interaction/Business Interaction Items
      • Customer Order
      • Agreement
      • Service Order
      • Resource Order
      • Trouble Ticket
    • Characteristic Specification/Characteristic
      • Product Specifications Characteristic
      • Service Spec Characteristics
      • Resource Spec Characteristics
  • Getting Started with the SID
    • Model files format
      • SID UML Model- Rational Rose
      • HTML
      • XMI
      • XSD
    • UML editors
      • Rational Rose
      • Opensource editors
    • SID Training Overview – Extending the Framework
      • Principles
      • Framework of Frameworks
      • Extensions
        • Existing business entities
          • Adding attributes by sub-classing
          • Adding attributes by the composition
        • New business entities
          • Adding new business entities by aggregation
          • Beware of sub-classing!
        • Association naming guidelines
        • Attribute naming guidelines
        • Folder naming
        • General modeling guidelines
Framework Compliance/Conformance
  • No Frameworx compliance criteria
  • Only SID levels of compatibility…
  • …and API tests
  • eTOM conformance
Main Uses for the Framework
  • Common terminology
    • Internally
    • Externally
  • Rationalize developments
  • Standard interfaces
  • Support RFP data specifications
  • Some Examples
SID Training OverviewSID Training Overview Course Wrap-Up


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