Unified Communications in Public Safety Training

Commitment 3 Days, 7-8 hours a day.
Language English
User Ratings Average User Rating 4.8 See what learners said
Price REQUEST
Delivery Options Instructor-Led Onsite, Online, and Classroom Live

COURSE OVERVIEW

This intermediate-to-advanced Unified Communications in Public Safety Training course is intended to prepare an engineering audience for the sea change that is now occurring in communications. It provides the key knowledge and skills required to deal with the Unified Communications protocols, architectures, analysis, and system testing, and to understand where Unified Communications — as defined by multiple vendors — fits into the overall public safety, law enforcement, and homeland security capability, productivity and application set.  Upon Unified Communications in Public Safety Training course completion, you will know everything needed to understand and deal with the next generation of applications as well as the network infrastructure required to support them. Highlights include:

  • A brief high-level overview of UC and Web 2.0 industry landscape
  • Architectural overview of multiple vendors’ Unified Communications architectures
  • Protocol Workshop based upon a discovery learning approach
  • Emphasis on productivity and impact of UC on operations environment
  • Focus on Quality of Service (QoS) and Quality of Experience (QoE) issues
  • Security, Certificate Authorities, Encryption, and Key Management
WHAT'S INCLUDED?
  • 3 days of Unified Communications in Public Safety Training with an expert instructor
  • Unified Communications in Public Safety Electronic Course Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee
RESOURCES
RELATED COURSES

ADDITIONAL INFORMATION

COURSE OBJECTIVES

Upon completing this WiMAX Traffic and Capacity Engineering Training course, learners will be able to meet these objectives:

  • Describe the major components of the mobile network architecture, including signaling, and how they work together
  • Describe how different services place different demands on the network and affect the utilization of resources
  • Model and predict the impact of network capacity requirements on varying applications and diffusion curves
  • List all the packet models relevant to WiMAX and Mobile WiMAX services
CUSTOMIZE IT

Customize this Unified Communications in Public Safety course to your group’s requirements at little-to-no added cost. We can teach distinct versions of this course tailored for audiences such as network planners, and equipment/application designers, and less technical audiences such as managers, executives, business planners, sales/marketing specialists, and operations and support personnel. The specific topics discussed in the course, as well as the depth of treatment for each, can also be tailored to your need.

AUDIENCE/TARGET GROUP

The target audience for this Unified Communications in Public Safety Training course:

  • Technical personnel in public safety, law enforcement, and homeland security arenas need to undertake a comprehensive study of Unified Communications, from the high-level industry and architectural perspective to the low-level protocols and internals.
CLASS PREREQUISITES

The knowledge and skills that a learner must have before attending this Unified Communications in Public Safety Training course are:

  • Working knowledge of the IP suite, data, voice, and video protocols, along with a basic understanding of the principles of Quality of Service/Experience (QoS and QoE) will help me fully appreciate the material covered in this course. Those who lack some or all of these prerequisites will still benefit from the course, though they may not be able to finish the lab work during class.

COURSE SYLLABUS

INTRODUCTION: MULTIPLE VIEWS OF UNIFIED COMMUNICATIONS
  • Microsoft View
  • Cisco View
  • IBM View
  • Nortel, Avaya and Alcatel-Lucent View
  • Service Provider View
  • UC vs Unified Messaging
Unified Communications in Public Safety Training – Web 1.0 to Web 2.0
  • The O’Reilly Factor
  • Shifting Paradigms
MULTIMEDIA, INTERNET, COMMUNICATIONS, ENTERTAINMENT (MICE)
    • MICE Overview
    • Life beyond the Triple Play
    • Infrastructure, QoS, and QoE
    • Service Ubiquity
      • Broadband Wireless
      • Standards
      • Platforms and Mobility
      • Role of IMS
UNIFIED COMMUNICATIONS ARCHITECTURES IN DEPTH

Microsoft

  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
Unified Communications in Public Safety Training – Cisco
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
Avaya
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
ShoreTel
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
Unified Communications in Public Safety Training – Networx Universal UC Services
    • AT&T
      • UC Service Descriptions
      • Availability
      • QoS/QoE
      • Security
      • Service Level Agreements
    • Qwest
      • UC Service Descriptions
      • Availability
      • QoS/QoE
      • Security
      • Service Level Agreements
    • Verizon
      • UC Service Descriptions
      • Availability
      • QoS/QoE
      • Security
      • Service Level Agreements
Inside UC Part 1: Sessions
  • Session Initiation Protocol (SIP)
    • SIP Protocol
    • SIP Call Flows
    • SIP Testing
    • SIP Security
  • SIP SIMPLE
  • Session Description Protocol (SDP)
    • SDP Format
    • SDP: Data Sessions
    • SDP: Voice Sessions/VoIP
    • SDP: Video Sessions
  • RSVP
    • Call Admission Control
    • Quality of Service (QoS)
    • Quality of Experience (QoE)
  • Location Tracking
    • Presence Applications/SIP Presence Engine (SPE)
    • User Location
      • Wireless
      • Wireline
    • Cisco Emergency Responder
  • Session Border Controller (SBC)
INDIVIDUAL LAB EXERCISE AND GROUP DEBRIEF: SIP, SDP, AND RSVP INTERNALS AND TESTING
Inside UC Part 2: Data
  • HTTP/sHTTP
  • HTML/XML
  • FTP/TFTP
Inside UC Part 3: Voice
  • SIP Voice
  • SCCP/Cisco Skinny
  • H.323
  • MGCP
Inside UC Part 4: Video
  • Videoconferencing Rooms
  • Unified IP Phones
  • Unified Video Advantage
  • Multipoint/Multimedia Control Unit
  • H.320 / H.323
  • SCCP
  • SIP
Inside UC Part 5: Rich Media Conferencing
  • Integration
    • SMTP
    • Jabber
    • Outlook
  • Web Conferencing
  • TelePresence
Inside UC Part 6: Security
  • Privacy and Security
  • Certificates and Certificate Authorities
  • Encryption
  • Key Management, PKI, PKI
  • SIP Proxy/Secure Authentication
  • HTTP Digest Authentication
  • Secure Real-Time Protocol
  • Cisco Remote Party ID (RPID)
Pulling it All Together
  • UC and MICE

Individual Discovery Lab Exercise and Group Debrief: Unified Communications

Unified Communications in Public Safety TrainingUnified Communications in Public Safety Training Course Wrap-Up

REQUEST MORE INFORMATION